(4.0 / 5)1770+ Ratings

Torrid Reviews

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Overall Rating

4.0
3 Reviews
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About Torrid

Torrid.com is a popular online retailer known for its plus size fashion. The website offers a wide range of products including dresses, swimwear, jeans, tops, rompers, intimates, and more. They also offer trendy and chic outfits, jackets, and shoes. In addition to clothing, Torrid.com sells accessories, shoes, jewelry, novelty tee shirts, outerwear, hosiery, gifts, and beauty products. They are focused on fit and offer high-quality products across a broad assortment that includes tops, bottoms, denim, dresses, intimates, activewear, footwear, and accessories. Customers can also take advantage of various deals and promotions offered on the site. For example, customers can earn 3X points when they use their Torrid Credit Card. There are also various deals like "Buy 4+ Get 50% Off Regular Price" and "40% Off Entire Site".

Torrid Pros & Cons

Pros of Torrid.com:

  • Quality Jeans: Some customers praise Torrid's jeans for their comfort and fit, particularly for plus-size women with larger breasts and an hourglass shape.
  • Variety of Styles: Torrid offers a variety of trendy pieces, including dresses and tops, which can appeal to those with a specific style preference.
  • Consistent Sizing: The brand is known for its relatively consistent sizing, which can be beneficial for customers who prefer a reliable fit.
  • Incentives: Torrid offers a 40% discount on the first order for customers who apply and are accepted for a Torrid credit card.

Cons of Torrid.com:

  • Poor Customer Service: Many customers have reported negative experiences with customer service, including unhelpful representatives and issues with returns and exchanges.
  • High Prices: Torrid is often criticized for its high prices, with many items being significantly more expensive than similar products at other retailers.
  • Quality Issues: Some customers have reported receiving low-quality items, including poorly made clothing that loses shape quickly.
  • Inconsistent Quality: There are mixed reviews regarding the overall quality of Torrid's clothing, with some items being well-made and others being cheaply made.
  • Return Policy Issues: Some customers have experienced difficulties with the return policy, including items being marked as "final sale" and not being eligible for returns.

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Torrid Customer Reviews (3)

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Lara Riley
Lara Riley
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Feb 12, 2023
William Waddell
William Waddell
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Feb 12, 2023
Liviana Beneventi
Liviana Beneventi
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Feb 11, 2023

Torrid Customer’s Q&A

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Torrid Features and Benefits

Here are the key features and benefits of Torrid.com:

  • Torrid Rewards Program: Earn bonus points every day and get a reward every 250 points. Level up to earn free shipping, free returns, and bigger rewards.
  • Exclusive Benefits for Cardholders: Torrid Credit Card holders have access to exciting discounts, special financing options, and early access to sales. They can also earn cashback and points for every purchase.
  • Birthday Rewards and Free Shipping: Experience birthday rewards and free shipping on online orders as a cardholder.
  • User-Friendly Interface: The card is highly user-friendly and always has something for its users to cheer them up. Users can get points for making purchases with the cards that they can redeem later and enjoy extra bonuses and discounts.
  • Ongoing Discounts and Cashback for Cardholders: There are also ongoing discounts and cashback for the cardholders.

These features and benefits enhance the shopping experience and provide exclusive rewards for Torrid.com users. Happy shopping!

Torrid Pricing

Torrid.com Pricing: Torrid is known for its trendy plus-size clothing, but its pricing has been a subject of criticism. Here are some key points:

  • Higher Prices: Torrid's prices are generally higher compared to other retailers, with some items costing significantly more due to the use of more fabric and synthetic materials.
  • Sales and Discounts: To mitigate the high prices, Torrid frequently offers sales and discounts, including Torrid Cash and clearance sections.
  • Quality Concerns: There have been complaints about the quality of the clothing, with some items falling apart after minimal use and arriving with loose threads.
  • Employee Perspective: Employees have noted that the pricing strategy is designed to ensure that customers always feel they are getting a deal, even if the items are not at full price.

Overall, while Torrid offers fashionable plus-size clothing, its pricing can be steep, and the quality has been a concern for some customers.

About Torrid.com Payment Method?

Torrid.com offers multiple payment methods for its customers. These include Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. Customers can also pay with a Torrid gift card, PayPal, or store credit. For orders being shipped to the contiguous 48 United States, Hawaii, Alaska and Washington D.C., Klarna is also an available payment type. The easiest way to pay your Torrid Credit Card is either online or over the phone. Alternatively, payments can be made via mail or in person at a Torrid store.

Torrid FAQs

FAQ

Torrid Alternatives

Here are the top 10 alternatives to Torrid:

  1. Lane Bryant: Known for its stylish clothing in sizes from 10 to 40, including a well-known intimates line, Cacique.
  2. Maurices: Offers a wide range of women's clothing and accessories.
  3. Old Navy: A popular fashion brand offering a variety of clothing styles.
  4. Boohoo: An online fashion retailer with a focus on trendy clothing.
  5. Forever 21: Offers a wide selection of fashionable clothing and accessories.
  6. Lands’ End: Known for its classic and high-quality clothing.
  7. Ashley Stewart: A fashion brand offering trendy clothing for plus-size women.
  8. Target: A retail giant that offers a wide variety of clothing options.
  9. Universal Standard: Offers apparel ranging from size 00 to size 40 using premium fabrics.
  10. Big Bud Press: A clothing brand based in Los Angeles, California that prides itself on its ethical and local manufacturing practices.

These brands offer a variety of styles and sizes, ensuring there are plenty of options for everyone. Happy shopping!

FAQ

How To Open A Torrid Account?

Here are the steps to open an account on Torrid.com:

  • Visit Torrid.com and navigate to the Sign In section.
  • Click on the Create New Account section.
  • Provide personal information such as name, email, phone number, and ZIP/Postal code.
  • Set a password for the account.
  • Click on Join Now to complete the account creation process.

Remember, the password should be unique and secure to protect the account. Happy shopping!

FAQ

Is there a return shipping fee?

Yes, there is a $6.00 return shipping fee that will be deducted from the total return amount.
FAQ

What is the shipping cost for Torrid orders using standard shipping?

The shipping cost for standard shipping (5-7 business days) is a flat rate of $6.00. Free in-store returns are available, excluding Alaska and Hawaii.
FAQ

How can I get a discount for my Torrid orders?

You must sign up and register on the Torrid website to unlock 40% off.
FAQ

What is Torrid’s return policy?

Torrid allows customers to initiate a return within 60 days of the purchase date on their receipt or packing slip.
FAQ

How can I get free return for my Torrid orders?

Contiguous state VIPs get free returns, while non-contiguous state VIPs receive a $20 reward credited to their account.
FAQ

About Torrid.com Popular Products and Services?

Torrid.com is a popular online retailer known for its plus size fashion. The website offers a wide range of products including dresses, swimwear, jeans, tops, rompers, intimates, and more. Customers can find trendy and chic outfits, jackets, and shoes. In addition to clothing, Torrid.com also sells accessories, shoes, jewelry, novelty tee shirts, outerwear, intimate apparel, hosiery, gifts, and beauty products. The website often runs deals and promotions such as buy 4+ get 50% off regular price, 40% off entire site, and earn 3X points when you use your Torrid Credit Card. Customers can also sign up for the Torrid Credit Card for additional benefits. Torrid.com also offers services like Buy Online Pick Up In Store and Returns. If customers sign up, they can receive updates on the latest collections, exclusive offers, and promotions.

FAQ

Torrid.com Return Policy?

Torrid.com has a 60-day return policy. Items can be returned within 60 days of the purchase date on the receipt or packing slip. However, items not purchased at Torrid.com or a Torrid Store, items without a Torrid Store receipt or a Torrid packing slip, items with removed tags or items missing their original packaging, clearance items or items marked as “Final Sale” are not returnable. For hygienic reasons, washed or worn items, accessories like earrings and cosmetics, intimates like panties and lingerie sets, clothing like tights are also not returnable. A $6.00 return shipping fee will be deducted from the total return amount. Klarna, Apple Pay or Google Pay purchases can only be returned by mail and not in stores. Online orders purchased with PayPal can now be returned to U.S. stores.

As for the shipping policy, Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. They offer Standard shipping at a flat rate of $6.00, Express shipping which costs between $23 and $28 depending on the order value, and Overnight shipping which costs between $28 and $38 depending on the order value. Orders placed Monday through Friday before 9am PT ship out the same business day. Orders placed on Friday after 9am PT and over the weekend will be shipped on Monday. Weekend delivery is not available. P.O. Box and Freight Forwarding destinations can only ship Standard. You can also ship online orders directly to your local Torrid store for free. Once your shipment arrives in up to 14 business days (up to 21 business days in AK/PR), you'll be notified that your package is ready for pick up.

FAQ

About Torrid.com Prices and Cost?

Torrid.com offers a wide range of products with varying prices. For example, the Harper Georgette V-Neck Ruched Sleeve Blouse is priced at $13.19, down from its original price of $39.90. The Sophie Georgette Embroidered Cami is available for $15.59, reduced from $45.90. The Harper Georgette Pullover 3/4 Sleeve Blouse is on sale for $16.79, originally priced at $49.90. The Maxi Chiffon Cowl Neck Pleated Dress and the Washable Gauze Embroidered Smocked Bodice Crop Blouse are both priced at $21.99, down from $69.90. The Texture Jersey V-Neck Long Sleeve Tiered Top is available for $11.99, reduced from $39.90. The Rayon Slub Drop Shoulder Button-Front Shirt and the Harper Challis Long Sleeve Blouse are both on sale for $18.79, originally priced at $55.90. The Lizzie Tencel Button Down Long Sleeve Shirt is priced at $15.99, down from $55.90. These are just a few examples of the products and their prices on Torrid.com. Prices may vary based on color, size, and availability. Additionally, Torrid.com offers $6.00 flat rate standard shipping to US domestic locations, excluding Hawaii, Alaska, and Puerto Rico. Please note that these prices are subject to change and it's always best to check the website for the most current pricing information.

FAQ

How do I apply for a Torrid Credit Card?

Applying for a Torrid Credit Card can be done in three ways: online on the Torrid.com website, by phone, or in person at any Torrid store location. To be approved, the following information is needed: Social Security Number, date of birth, and address. If applying online, visit the official Torrid website, look for the Torrid Credit Card, and fill in the required details, including mobile phone number, the last four digits of the social security number, and ZIP code. If applying by phone, call the provided number. For in-store applications, simply visit any Torrid store location. After approval, enjoy benefits such as 40% off the first purchase when the card is used immediately online, an extra 5% off every purchase with the card, and a special $15 off $50 purchase Welcome Offer when the card arrives. Please note that certain terms and conditions apply to these offers.

FAQ

What are the best-selling products on Torrid.com?

The best-selling products on Torrid.com include a variety of clothing items. Some of the top sellers are the Cateye Smoke Lens Sunglass, Leg Garter Belt - Strappy Black, Pull-On Relaxed Taper Studio Luxe Ponte High-Rise Pant, 9 Inch Signature Waist Pocket Bike Short, Lightly Lined Seamless Rib Scoop Bralette, Full Length Premium Tank One Piece, Black Faux Suede Elastic Crisscross Strap Flat (WW), Parker Studio Crepe Blazer, Full Length Signature Waist Pocket Legging, and the Dream Wire-Free Push-Up Bra. Other popular items include the Boyfriend Straight Vintage Stretch Mid-Rise Jean, Bike Short - Performance Core Black, Low-Impact Wireless Lattice Back Active Sports Bra, Performance Core Boot Cut Pant, Jegging Skinny Super Soft High-Rise Jean, XO Plunge Push-Up Bra, Denim Trucker Jacket - Medium Wash, Dream Wire-Free Bra, Foxy Tunic Cami, Foxy Cami, Trouser Boot Studio Luxe Ponte Mid-Rise Pant, Cotton Mid-Rise Brief Logo Panty, Cotton High-Rise Cheeky Lace Trim Panty, Cotton Mid-Rise Thong Lace Trim Panty, Full Length Signature Waist Premium Legging, 9 Inch Signature Waist Bike Short, Seamless Smooth Mid-Rise Boyshort Panty, and the Perfect T-Shirt Bra. These items are popular for their quality and style. Please note that availability and prices may vary.

FAQ

What is the history of Torrid?

Torrid is an American women's retail chain that was formerly owned by Hot Topic. The company began operations in April 2001 with its first location opening in the Brea Mall in Brea, California. Initially, Torrid operated as a subsidiary of Hot Topic Inc, and was targeted specifically at plus-size women and girls, which the company viewed as a largely untapped market.

In 2015, the company branched off to become Torrid, LLC. The store offers plus-size clothing and accessories for women size 10-30. As of 2020, Torrid has over 600 stores in operation across 36 states in the United States. Torrid opened its first international store in Canada (Toronto) in August 2015. In July 2021, the company went public on the New York Stock Exchange, under the symbol CURV.

The store's clothing styles are aimed at women and in 2005, Torrid expanded its merchandise selection to include styles distinct from its parent company, Hot Topic. Torrid sells accessories, shoes, jewelry, novelty tee shirts, fashion tops, pants, Capri pants, shorts, skirts, dresses, outerwear, intimate apparel, hosiery, gifts, and beauty products.

In February 2014, Georgina Burke was named the first face of Torrid and signed a one-year contract. In December 2014, Philomena Kwao was signed as a second face of Torrid. In 2015, Torrid launched their first model search, inviting customers to apply and audition to become the next face of Torrid. Over 14,000 people auditioned, with the winner being Lyanna Lynette. In May 2016, it was announced that the brand would be doing a second model search to find their spokesmodel for 2017. Torrid held its first fashion show at New York Fashion Week in September 2017.

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